Nearly 1 in every 5 Americans has some form of disability. These individuals likely make up a notable population of your workforce and customer base. The ADA’s guidelines state that Title III entities, including businesses, must communicate effectively with those who have disabilities.

The goal is simple: ensure that communication with individuals with disabilities is equally as effective as communication with those without disabilities. This guide explains how to train your leadership, workforce and marketing team to do this.

Learn how to offer more equity by:

• Training your workforce on communication tactics that drive comprehension
• Gaining an understanding of communication preferences
• Enlisting “People First” language
• Offering access proactively so individuals aren’t forced to report